The acid neutralizer always goes first. The correct order from your well is: pressure tank > sediment filter (if applicable) > acid neutralizer > water softener. Water softeners require a minimum pH of 7.0 to work properly. Running acidic water through a softener damages the resin and reduces its effectiveness. The acid neutralizer raises your pH to neutral first, then the softener can remove hardness minerals effectively.

No, they solve different problems. An acid neutralizer raises your water's pH by slowly dissolving calcite (calcium carbonate) into the water, correcting acidic conditions that cause blue-green stains and pipe corrosion. A water softener removes hardness minerals (calcium and magnesium) through ion exchange, preventing scale buildup, soap scum, and dry skin. Here's the catch: acid neutralizers add calcium to your water as they raise pH, which increases hardness. That's why you typically need both. The neutralizer fixes the acid, then the softener removes the hardness the neutralizer introduced.

Yes, most of our customers do. The acid neutralizer is the simpler install: no electricity, no drain, just plumb it in with 3/4" CPVC or SharkBite fittings. The water softener needs a standard 120V outlet and a drain line for regeneration. Plan 3-5 hours for both systems. If you hire a plumber, they can call Aidan directly at 800-460-5810 for programming help with the Fleck 5600SXT valve. We walk customers through installation 7 days a week.

Typically every 12-18 months, depending on your water's pH level and household water usage. The lower your pH and the more water you use, the faster the calcite dissolves. You can check the media level through the fillport. When it's down to about two-thirds full, it's time to add more. The fillport makes this easy: just pour in the calcite without removing the valve. We sell calcite in 50 lb bags and as a one-year supply bundle.

The Fleck 5600SXT uses electronic demand regeneration. It counts gallons and only regenerates when the resin is actually exhausted. This saves significantly more salt than timer-based systems. Most households go through a 40 lb bag of salt every 4-8 weeks depending on water hardness and usage. You'll notice the salt level in the brine tank dropping. Just keep it at least a quarter full.

This package handles 2-8 people with 2-5 bathrooms. It's our most popular size for average to large homes. The 2.5 cubic foot acid neutralizer provides enough calcite capacity for higher water usage, and the 48,000 grain softener handles moderate to high hardness levels. If you're not sure this is the right size, call Aidan at 800-460-5810 with your water test results and he'll give you a personalized recommendation.

We recommend a sediment filter upstream of both systems if you have visible particles or sediment in your water. A 20" Big Blue sediment filter installed before the acid neutralizer traps particles that could get into the valve. That said, many of our customers run this package without a separate sediment filter and have no issues. It depends on your water quality.

Both tanks and valves are built for long-term use. The Vortech tanks carry a 10-year manufacturer warranty, and both valves carry 5-year warranties. In practice, the Fleck 5600SXT valve is the most widely used residential softener valve in America. Parts are available everywhere and technicians know how to service it. The 10% crosslink resin in the softener lasts 10-15+ years. The calcite media in the neutralizer dissolves by design (that's how it raises pH) and is refilled periodically. It's an inexpensive, routine maintenance item.