Shipping policy

Last updated: September 29, 2026

We ship water treatment equipment and water test kits to homes across the United States. Questions about an order? Call 800-460-5810 or text 443-277-2204 (7 days a week, 8 AM to 5 PM Eastern), or email support@midatlanticwater.net.

Where we ship and what it costs

Lower 48 states and Washington, DC: free shipping on equipment.
Hawaii: a $500 freight charge on equipment, shown at checkout.
Alaska: equipment cannot be checked out online for delivery to Alaska. Call us before ordering to ask whether delivery can be arranged.
Water test kits: free standard shipping anywhere in the U.S., with expedited and overnight options at checkout.

When your order ships

In-stock systems typically ship in 3 to 5 business days. Special orders and backorders can take 2 to 4 weeks; if your order is delayed, we contact you.
Water test kits usually ship from the laboratory within 1 business day.
Business days do not include weekends or holidays. Weather, holidays and manufacturer backorders can add time.
We email your tracking information when your order ships.

How it ships

Depending on weight, orders ship by UPS, FedEx or freight carrier. A system with more than one tank can arrive as more than one shipment, sometimes a few days apart.

What arrives

Every tank ships empty. The filter media or softener resin ships in separate bags and is loaded into the tank at install, usually through the included fill funnel. The control valve arrives with its bypass valve pre-installed, and a softener ships with its brine tank. Drain tubing is not included: backwashing systems and softeners need 1/2 inch tubing to a drain, which any hardware store sells. We recommend installation by a licensed plumber, and we support your plumber by phone.

Inspect your delivery

Check your shipment when it arrives, and tell us about any damage, missing parts or a wrong item within 3 days of delivery. If the shipment is damaged, note it on the delivery receipt, take photos, and file the claim with the delivery carrier; tell us as well, so we can help. We ship missing components within 2 to 3 business days of your report.

Delays

Mid Atlantic Water is not responsible for shipping delays, including delays caused by carriers, weather, holidays or manufacturer backorders. If a shipment seems stuck, contact us and we will help track it down.

Returns and cancellations are covered in our Refund Policy. Mid Atlantic Water LLC.