Terms of service
Last updated: September 29, 2026
Welcome to Mid Atlantic Water, and thank you for visiting. These terms apply to everything you buy from us, online at midatlanticwater.net or by phone. By placing an order, you agree to these terms, our Shipping Policy and our Refund Policy.
Who we are
Mid Atlantic Water LLC is a family-owned water treatment company. We are an online-only business: we sell water treatment equipment and water test kits and ship them across the United States. You can reach us at 800-460-5810 (call), 443-277-2204 (text) or support@midatlanticwater.net, 7 days a week, 8 AM to 5 PM Eastern.
Orders
- Our filtration systems are built to order, packaged and made ready for shipment.
- Once an order has been processed or shipped, it cannot be changed. Cancellations are taken by phone and follow our Refund Policy.
- Special-order and custom equipment, including commercial equipment ordered for a specific application, cannot be cancelled or returned.
Shipping and delivery
Shipping costs, ship times, what arrives in the box and how to report damage are in our Shipping Policy. In short: free shipping on equipment to the lower 48 states and Washington, DC, in-stock systems typically ship in 3 to 5 business days, and damage, missing parts or a wrong item must be reported within 3 days of delivery.
Returns, refunds and our performance guarantee
New, unopened, uninstalled equipment can be returned within 30 days of delivery with our approval first, a 25% restocking fee, and return freight paid by the buyer. Water treatment systems we size are covered by a performance guarantee after installation. The full terms, including water test kit cancellations, are in our Refund Policy.
Installation
Mid Atlantic Water does not install or service the equipment it sells. The buyer is responsible for having equipment installed, and serviced when needed. We recommend a licensed plumber, and we provide technical support to you and your plumber by phone, text and email. Equipment damaged by improper installation is not covered by the manufacturer's warranty.
Warranties
- Products carry their manufacturer's warranty, and every warranty claim is subject to the manufacturer's approval. Each product page lists its warranty terms.
- Warranties cover manufacturing defects in tanks and valves. Filter media performance is not covered by any warranty.
- Plumbing problems caused by the installation of equipment are not covered by any warranty, and Mid Atlantic Water is not responsible for plumbing issues caused by the buyer's installer or installation.
- Call or text us first with any warranty question. We will tell you whether the claim is handled through Mid Atlantic Water or the manufacturer, where the product must go, and what shipping requirements and charges apply under that product's warranty.
Your water supply
We size equipment to the water test and household information you give us. Mid Atlantic Water is not responsible for changes in your water supply outside the parameters of the equipment you bought. If your water quality changes beyond those parameters, you may need additional equipment to correct it.
Contact
Mid Atlantic Water LLC. Call 800-460-5810, text 443-277-2204, or email support@midatlanticwater.net.