No, about 80% of our customers install this system themselves. If you are comfortable cutting pipe and using a wrench, you can do this. The system comes with a bypass valve and threaded connections that make it straightforward. We also provide a comprehensive video guide and have tech support available 7 days a week if you get stuck.

Because of our larger 2.5 cubic foot tank size, you only need to add media every 6 to 12 months for the average household (3-4 people). Smaller units from big box stores often require refilling every 3-6 months. We include a fill funnel with your order to make the refill process mess-free.

Not noticeably. The "Vortech" tank technology we use actually improves flow rates compared to traditional gravel-bed tanks. The system is rated for 17 GPM (Gallons Per Minute), which is sufficient for most homes with up to 3 bathrooms running simultaneously.

The unit ships via freight truck with liftgate service. The driver will lower the pallet to your driveway or curb. You are responsible for disposing of the wooden pallet and cardboard packaging. The tank itself is lightweight when empty (~25 lbs) and easy to move into your garage or basement before filling it with the included media.

No, it's a non-backwashing head. It doesn't need electricity or a backwash line.