Your Guide to Quick and Secure Ordering with Mid Atlantic Water

Here at Mid Atlantic Water we often receive questions about our order and shipping process. We wanted to provide clarity on what to expect when you place an order with us.

Placing Your Order

We require all orders to be placed online, on this very website. This process is a lot more safe and secure than other means!

Once you've made your selection, your order is automatically forwarded to our manufacturer in Ohio. We make sure all the details, including your address and phone number, are accurate before approving it for further processing.

Preparation and Shipping

After approval, your order is processed in the warehouse where it's picked, packed, shrink-wrapped, and prepared for shipping. We predominantly use freight carriers, and once your order is on the truck, we provide you with a tracking number. This allows you to make arrangements for delivery, which typically occurs within 1-2 business days after leaving the warehouse. Some orders can take 4-5 business days for locations in the Western portion of the US, like Oregon, Colorado, or California.

Receiving Your Order

Upon receiving your order, we recommend checking everything for accuracy and potential damage. In case of any issues, immediately contact the freight company and then let us know too! We're here to help you resolve any problems.

Why Not Amazon Speed?

Some of you might wonder why the delivery isn't as quick as Amazon. Our products, like the acid neutralizer system, weigh around 400 pounds and require specialized transportation. They are shipped on a pallet via a 40-foot tractor-trailer and then transferred to a smaller truck with a liftgate for final delivery to your home.

We Make it Easy!

Ordering on our website is straightforward. If you need assistance, feel free to call or text us, and we'll guide you through the selection process. The video included in this article shows your an easy way to navigate the website and check out with your filter of choice. Remember, orders typically take 2-3 business days to ship from the warehouse, and delivery time depends on your location in the country.

We're Here To Help You

At Mid Atlantic Water, we strive to get your orders delivered as quickly as possible. If you have any questions, our contact information is available below.

Thank you for choosing Mid Atlantic Water. We appreciate your trust in us and look forward to serving your water treatment needs.

• Text us at 443-277-2204 
• Give us a call at 800-460-5810 
• Email us at support@midatlanticwater.net.